FAQs
Can I choose the medium?
- Usually yes, but if I think your request will not work in a particular medium, I'll discuss it with you.
- I aim to turn the work around in 3 weeks. However for Christmas I must have orders in by the end of October as there's usually a surge. If you're short of time for a gift, consider ordering a voucher.
- No. I post without frames to keep postage costs low, please see the Charges & postage page.
- If kept in ideal conditions they last for a very long time. I'll provide additional advice with the posted work according to the selected medium.
- I will need about 4 or 5 photos of the pet you wish to have portrait. The better quality photo you have, the better the likeness will be. The eyes are very important so a
- good photo including the eyes will be great, plus a few others which may show the rest of the body, the position, an expression or the favourite photo you'd like me to paint.
- Away from direct sunlight and in a dry environment and of course don't drop it. I'll provide some advice on framing according to the selected medium.
- Well, hopefully we'll be communicating clearly on what you would like to have made but, in the unlikely event that you're really unhappy, we'll discuss the issue and either a partial or full refund may be issued.
- Yes, absolutely. Vouchers start at £50.
- Yes, I'm happy to provide a basic pencil sketch and brief to ensure expectations are met and to agree on the set up.
- Yes, altough that's entirely up to you.
- Yes, I can. Additional work will be reflected in the price.
- At completion of the work and before postage.
- This is to cover any inital costs in case you change your mind after the order has been confirmed and before completion. Having used material and dedicated my time to it, I would be at a loss as well as delayed for other works. The deposit protects me from people changing their minds unexpentantly and It also protects you, as your order is prioritized over customers who've confirmed after you. Sometimes people take time to decide from the first enquiry to confirmation. I only start working on orders when the deposit has been paid.
- If you have any further questions do get in touch using the contact form.
Customers' comments coming soon...
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